What Can we help you with?

98% of the questions we get asked on a daily basis are answered below.

For details on how to return merchandise, please see our Returns, Refunds And Exchanges Policy.

Our warehouse inventory system is directly tied to our website's online inventory system and we display each product's inventory status (in stock, coming soon, sold out, back order, etc.) on each product's page so that you can clearly see the inventory status of each item. Keep in mind that some internet browsers do not display all the information, such as the inventory status of a product. As a general rule, we do not sell merchandise on back order unless stated clearly on the product page with an estimated ship date. If you can add the product to your shopping cart then the product is in stock and available for purchase. In other words, if the inventory status says it it in stock then it is in stock.

All orders must be placed online through our website - which utilizes the most up to date security measures and decreases errors while increasing order fulfillment efficiency. Additionally, we strongly suggest that you log into your account when placing orders so that any and all orders can be found and accessed in your account's order history which is extremely helpful to you if/when you need to make a return. Please note, if you do not log into your account when placing orders and need us to link your prior order(s) to your account we will only be able to assist as time allows, which may not be convenient for you. This is why we strongly suggest that you create and log into your account when placing orders.

A discount code has a hard-coded set of parameters that must be met before a discount code will activate. If the discount code is working for other clients then there is nothing we can do to get that discount code to work for you, because if a particular discount code is not activating then at least one of the parameters that are hard-coded for that particular discount code simply is not being met. Please understand that not all brands provide us with sufficient pricing to be able to offer discounts for their products. Subsequently, some discount codes may not be applied to these brands' products in our store. For more information about discount codes please see the Discount Codes section on our Terms & Conditions page.

Possibly. Internet fraud and porch piracy continue to escalate, and as they escalate we will continue to use reasonable anti fraud measures such as signature service delivery to protect your order. Your order may not require a signature but it depends on several factors like which carrier you chose during checkout (our trust threshold is much lower with the USPS), if the delivery address is high risk (i.e. to an apartment building), our inventory levels (too low to replace your order if your package gets lost), your order history (or lack thereof), etc. The single largest factor is the monetary value of the order. In a perfect world, shipping insurance and signature service delivery would not be necessary. These tools, however, provide a somewhat reasonable counterbalance to loss and/or theft as well as mistakes made (both honest and out of incompetence) by carriers. Agreeably, signature service does carry with it a certain aspect of temporary inconvenience but one that ensures a greater degree of overall customer satisfaction when compared to a lost, stolen, or misdelivered package. Tip: we encourage you to utilize the most reliable shipping carrier possible, which is not the US Postal Service. Please be aware that carriers like UPS and FedEx can not deliver to a USPS PO box. For more detailed information regarding this matter please see the Shipping section on our Terms & Conditions page.

For obvious reasons, we too are disappointed about this. While there are several possible reasons for failed order attempts, the most common is Address Verification (AV) failure – either your billing address does not match the address on file with your credit card bank or your credit card bank did not verify to our credit card processor that your billing address matches the address on file with your credit card bank. Our credit card processor uses AV to reduce fraudulent orders, but oddly enough not all credit card banks participate in AV. Shockingly, it is rumored that the 4 largest credit card banks do not participate in AV.

If the billing address that you entered into your order (via your web browser's auto fill or via your online account) does not match exactly with the billing address your credit card bank has on file for your account, or if your credit card bank does not participate in AV, then your order will immediately and automatically void itself after attempting to submit it. Please understand that AV failure is not Black Diamond Tactical's fault.

Repeated unsuccessful attempts to submit orders will only authorize (place on hold) more money from your account, which are released typically within a few business days. Your bank temporarily removes those funds from your account, not Black Diamond Tactical. Therefore, we urge you to carefully examine the billing address on file with your credit card bank and try again; possibly with a different credit card.

If you have ordered from Black Diamond Tactical before and are having difficulty getting your order submitted, please use the Contact Us portal to request that we temporarily relax our credit card processor’s security settings to allow your order to be submitted successfully. Please note, this request applies only to existing clients, not first time clients.


Actually, we did not do this; you did each time you attempted to submit an order. While there are several possible reasons for failed order attempts, the most common is Address Verification (AV) failure – either your billing address does not match the address on file with your credit card bank or your credit card bank did not verify to our credit card processor that your billing address matches the address on file with your credit card bank. Our credit card processor uses AV to reduce fraudulent orders, but oddly enough not all credit card banks participate in AV. Shockingly, it is rumored that the 4 largest credit card banks do not participate in AV.

If the billing address that you entered into your order (via your web browser's auto fill or via your Tactical Link online account) does not match exactly with the billing address your credit card bank has on file for your account, or if your credit card bank does not participate in AV, then your order will immediately and automatically void itself after attempting to submit it. Please understand that AV failure is not Tactical Link’s fault.

Repeated unsuccessful attempts to submit orders will only authorize (place on hold) more money from your account, which are released typically within a few business days. Your bank temporarily removes those funds from your account, not Tactical Link. Therefore, we urge you to carefully examine the billing address on file with your credit card bank and try again; possibly with a different credit card.

If you have ordered from Tactical Link before and are having difficulty getting your order submitted, please use the Contact Us Portal to request that we temporarily relax our credit card processor’s security settings to allow your order to be submitted successfully. Please note, this request applies only to existing clients, not first time clients.

It is typically not possible to modify an order once it has been placed, but it never hurts to try. To modify (or cancel) an order please use the Contact Us Portal with your request (i.e. color modification). Please include your order confirmation number. It is not possible to add items to an order. For details on order cancellation / modification fees, please see the applicable section on our Terms & Conditions page. If you have received a shipping confirmation email then, obviously, it is not possible to modify an order due to the fact that your order has already shipped.

It means that we have not yet received a signed copy of your preferred local FFL holder's Federal Firearms License. Please review the FFL Transfer Policy.

After your order has shipped Black Diamond Tactical will not answer any inquiries of this nature because if we have shipped your order then we know nothing more than what you can obtain by tracking your package online or by contacting your chosen carrier.

There are 2 ways you can easily find out the shipping and / or tracking status of your order - by 1) using the link within the shipping confirmation email automatically sent to you and 2) by logging in to your Black Diamond Tactical account. If you provided your correct email address when submitting your order you would have received a sales receipt email and a shipping confirmation email with package tracking information; both emails are generated automatically. Understandably, you will not receive these emails if they were caught by your spam filter, blocked by your provider (Comcast is notorious for doing this), or if you did not provide a valid email address when submitting your order; but you can still obtain tracking information by logging into your account. To do this, log in to your account >> track your recent orders >> select "view details" for the applicable order >> click on the tracking number to view the current tracking status. Please do not contact Black Diamond Tactical asking us to provide you with the tracking status of your order because, after we have shipped your order using the carrier and the shipping method you selected during checkout, we are unable to obtain any information that is different than that which you can obtain yourself using the tools described above. Some orders may require a signature to receive the package.

Please note that the USPS online package tracking system is very limited and may not show the progress of the shipment until delivered. The USPS online package tracking system has a history of displaying inaccurate information, even stating that a package has been delivered when clearly it has not been delivered. In instances like this, the package is typically delivered soon thereafter. The best thing to do is to be patient with the USPS because after all it is run by the Government. Even if nothing is updated in USPS's tracking system, the package is on its way to you. Please do not contact Black Diamond Tactical asking us to provide you with the tracking status of your order because if we have shipped your order then we know nothing more than what is obtained by tracking your package online (explained above). For more information than you can obtain by tracking your package online, we encourage you to contact the Customer Service Department of the carrier you selected upon checkout.

On the Terms & Conditions page in the Shipping policy section, we attempt to discourage you from selecting the United States Postal Service for reasons that are well known. Therefore, if your package is in the hands of the USPS and is late or its location is unknown please do not contact Tactical Link asking us to provide you with the tracking status of your order and/or blame us for the deplorable service you receive from the United States Postal Service. If you chose the USPS for your order's carrier then do not be surprised if you receive terribly inefficient delivery service with inaccurate tracking information. If you chose a premium carrier (i.e. FedEx or UPS) to deliver your order then you can expect and demand efficient delivery service with transparent and accurate tracking. Certainly we are not telling you something that you do not already know, but like the saying goes, "you get what you pay for" and good service is never the cheapest.

Black Diamond Tactical's order processing and order fulfillment/shipping procedures are largely automated and begin immediately after an order is placed. For this reason alone it is unlikely that we will receive your message, locate your order (with the size of our shipping queue and order volume this task is not always possible), pull it out of order fulfillment, and modify your order before it is shipped. Furthermore, and more importantly, in an attempt to increase fraud prevention (for you and for us) we ship only to the confirmed billing address as verified by your credit / debit card issuer when submitting your order. While there can be several legitimate reasons to ship to an alternative address, this practice is shunned by credit card companies and is often the tell-tale indicator of fraud and is also the first thing credit card companies look at in chargebacks. We are not interested in setting ourselves up for fraud and, whether or not you noticed, we have posted on this website in several locations, including the final checkout page, that we ship only to the confirmed billing address as verified by your credit card bank.

Occasional exceptions to this policy may be granted, but must be worked out before your order is placed. Please use the Contact Us Portal to request such a shipping address exception. Please be advised that your order history (or lack thereof) is one of the most important factors affecting our decision to deviate from our normal practice. In other words, if you do not have an order history with us, your request for a shipping address exception will likely be denied with your initial order. Law enforcement and military agencies are exempt from this policy.

Probably because we did not see your message in time. We typically are not able to modify / cancel an order after it has been submitted because fulfillment begins immediately and automatically. Our order fulfillment system does not delay all orders waiting for the rare occasion that someone needs to modify or cancel an order. Once you submit an order we work under the presumption that you have ordered exactly what you want, have chosen your desired shipping carrier and delivery method, and that you want us to ship your order as soon as humanly possible. For these reasons, our system fulfills orders immediately and automatically. Furthermore, in many instances, by the time we see / read your message requesting an order modification / cancellation (often times the next day at the earliest), your order has already been packed and shipped. Additionally, if you have received a shipping confirmation email then, obviously, it is not possible to modify an order due to the fact that your order has already shipped.

Yes, we do offer special pricing to actively serving law enforcement and military personnel. Simply register an account on our website and email to us a copy or a photo of your credentials (e.g. LEO/active duty ID card) at info@BDTac.com. We will respond via email with the necessary information for you to utilize your special pricing when placing online orders. Alternatively, you can send us a similar request using your law enforcement or military email account, which prequalifies you without having to send us a copy or a photo of your credentials. Please understand that not all brands provide us with sufficient pricing to be able to offer discounts for their products. Subsequently, we are unable to offer discounts for products from those brands.